How Can We Help You?
How do I receive the machine?
We support home delivery and self-pickup.You can choose according to your needs and local stock availability.If you're not sure, contact your sales rep.
Is the learning curve hard?
There definitely is a Lea ring curve, but there is also a tremendous amount of support.Your sales rep and BAi engineer always here to give you support, and we also prepare teaching videos to help you start using asap.
What's your after-sales service ?
Full series of teaching videos on YouTube to help beginners start to embroider in hours. User groups on Facebook where to share and learn from each other. A professional team of engineers to help solve your problems at any time.
What’s the warranty for BAi machine?
We provide one-year warranty and lifetime free after-sales service.
I'm a beginner, can I get any training?
We provide English operation guides. As well as teaching and maintenance videos, in five languages: Chinese, English, French, Spanish and Arabic. It's all free. We will ensure that you have no worries from unpacking, threading, etc. until the machine works successfully. If you need any further help, our team is available for a video call with you. You could also get more skills in our YouTube channel, live broadcast, blog and Facebook groups.
Support
How do I receive the machine?
We support home delivery and self-pickup.You can choose according to your needs and local stock availability.If you're not sure, contact your sales rep.
Is the learning curve hard?
There definitely is a Lea ring curve, but there is also a tremendous amount of support.Your sales rep and BAi engineer always here to give you support, and we also prepare teaching videos to help you start using asap.
What's your after-sales service ?
Full series of teaching videos on YouTube to help beginners start to embroider in hours. User groups on Facebook where to share and learn from each other. A professional team of engineers to help solve your problems at any time.
What’s the warranty for BAi machine?
We provide one-year warranty and lifetime free after-sales service.
I'm a beginner, can I get any training?
We provide English operation guides. As well as teaching and maintenance videos, in five languages: Chinese, English, French, Spanish and Arabic. It's all free. We will ensure that you have no worries from unpacking, threading, etc. until the machine works successfully. If you need any further help, our team is available for a video call with you. You could also get more skills in our YouTube channel, live broadcast, blog and Facebook groups.